Refund policy

Returns and Refunds

We’re proud of every product we make — but if something isn’t right, we want to hear about it. Reach out to us at contact@furiesolutions.com within 14 days of receiving your order and we’ll walk you through how to send it back.

This policy covers purchases made directly through furiesolutions.com, including any orders routed through our fulfillment partners. Returned items must be in their original packaging, and you’ll need to include proof of purchase.

Purchased through a third-party retailer? Their return policy governs that transaction — please reach out to them directly.

Something Arrived Wrong or Damaged?

Give your order a once-over when it arrives. If anything looks off — a damaged item, a defect, or a mix-up in what was sent — email us right away at contact@furiesolutions.com. We’ll sort it out.

Items We Can’t Accept Back

The following fall outside our return window:

•       Custom or special-order items

•       Products that have been opened or used (these are not eligible for a full refund)

•       Anything bought through a third-party seller (their policy applies)

How Refunds Work

After we receive your return, we’ll inspect the item. Approved returns are refunded to your original payment method for the cost of the product.

Depending on the situation, your refund may be reduced by:

•       Return shipping costs

•       A restocking fee of up to 30%

You’ll hear from us once the refund has been issued.

Refund Timeline

Once issued on our end, refunds typically take a few business days to appear, depending on your bank or card provider.

We reserve the right to decline a refund request if no valid proof of purchase or order confirmation is provided.